Support
We’re here to help you find your quiet.
QuietStrength is built to be simple, calming and intuitive. But if anything isn’t working the way you expect, this page should get you sorted quickly.
If you still need help, you can always contact me directly.
Contact Support
support@vault.quietstrength.uk
Privacy Policy
Terms of Use
Troubleshooting Guide
Can you help me with my data or photos
QuietStrength keeps everything on your device. I don’t have access to your data or photos at any point.
That means I’m not able to see or recover anything directly, but it also ensures your information stays completely private.
Notifications aren’t working
QuietStrength uses gentle reminders to help you stay consistent with your body tracking, mindfulness and grounding. If you’re not receiving notifications:
1) Check iPhone notification settings
Settings – Notifications – QuietStrength
Make sure:
- Allow Notifications is enabled
- Lock screen / Notification Centre / Banners are on
- Sounds or Badges (optional)
2) Check in-app reminder settings
Inside QuietStrength – Settings – Notifications
Make sure:
- Photo update reminder
- Sleep summary
- Mind reminder
- Groud reminder
…are all ON and scheduled correctly.
3) Restart your iPhone
iOS sometimes delays local notifications. A restart resets the queue.
I can’t take photos
QuietStrength stores all photos locally on your device. Nothing is uploaded or tracked.
If you see an error or the camera won’t open:
Go to Settings – Privacy & Security – Camera – QuietStrength and toggle on.
Body stats/health data not showing
QuietStrength can read certain data from Apple Health if you’ve granted permission.
This includes things like steps, sleep, active energy, weight, body fat percentage and lean body mass. Some of these require additional hardware (for example an Apple Watch for sleep or compatible smart scales for body composition).
To check your permissions:
Settings – Apps – Health – Data Access & Devices – QuietStrength
Make sure the following are enabled:
- Active Energy
- Body Fat Percentage
- Lean Body Mass
- Sleep
- Steps
- Walking + Running Distance
- Weight
If your smart scales write to Health, the data will automatically appear in QuietStrength.
All data stays on your device and isn’t sent anywhere.
Ambient temperature in Ground isn’t updating
QuietStrength fetches weather data using your device’s location.
Check:
Settings – Privacy & Security – Location Services – QuietStrength
Set to:
- While Using the App
- or Ask Next Time Or When I Share (but you’ll need to approve each session)
If your location is disabled on the device entirely:
Settings – Privacy & Security – Location Services – On
Mind noise (pink/white/brown) isn’t playing
Check:
- Silent mode isn’t preventing audio
- Volume is up
- AirPods/Bluetooth haven’t taken over output
- No other app is playing exclusive audio (Spotify etc)
QuietStrength uses system audio for mind noise. It requires no data and works offline anywhere.
Grounding session didn’t save
A session saves when you hit Stop, enter Notes and then press Save session.
If it didn’t save:
- You may have closed the app fully while a timer was running
- Your phone may have been force-closed during low battery
- Restart and try again
Ground is designed to recover most active sessions automatically if possible.
Frequently Asked Questions
Is my data private?
Yes, all data stays on your device. Nothing leaves your phone.
How do I use Siri to start and stop the noise filters?
You can use Siri to control QuietStrength’s noise filters using simple voice commands. You don’t need QuietStrength open to use these.
These work for all noise types but say things like:
• “Start pink noise in QuietStrength”
• “QuietStrength pink noise”
• “Stop QuietStrength”
• “QuietStrength stop”
If it’s your first time, iOS may ask you to confirm the action. After that, it should work more smoothly.
You can also use these controls with Apple Shortcuts if you prefer.
Does QuietStrength use subscriptions?
No. QuietStrength is a one-time purchase only. No ads and no tracking.
Can I export/import my data?
Currently no. QuietStrength stores everything securely on your device and never uploads your information.
What happens if I upgrade to a new phone?
QuietStrength stores everything on your device. If you use the same Apple ID, your data should be transferred to your new iPhone if you use Apple’s “Transfer from iPhone” option.
Does QuietStrength work offline?
Yes, completely. Ambient temperature needs a connection but is editable manually. Everything else works anywhere including the noise filters.
Will QuietStrength come to other devices?
For now, QuietStrength is an iPhone only experience. I’ll explore other devices if there’s strong interest.
Still need help?
Contact me directly at support@vault.quietstrength.uk. I aim to reply personally to every message. Please allow 24-48 hours for a response.